I have a damaged or defective item, what should I do?
To be eligible for a refund or replacement, you must send an email with photos of the damage. The replacement must be initiated within 30 days of receipt. To start your replacement please email us at firstname.lastname@example.org and include your Order Number and images of the damage. Please title your email "Replacement Needed."
How do I return a product?
To be eligible for a return, your items must be in their original condition and in its original package and must have been purchased from our website. The return must be initiated within 30 days of receipt and will receive a 20% restocking fee. To start your return please email us at email@example.com and include your Order Number and the reason for the return. Please title your email "Return Authorization Needed."
If your return is not in original condition, we do reserve the right to refuse the return.
We will not refund shipping costs on returns.
Warehouse address for returns
26763 San Bernardino Ave #B
Redlands, CA 92374
Please see our Returns page for more details.